FrenSta Car Rental provides the selected vehicle to the renter/driver in accordance with the following rental terms and conditions.

Security Deposit

Drivers under the age of 21 are required to provide a €300 cash security deposit upon vehicle collection.

No security deposit is required for drivers over the age of 21, subject to the Company’s applicable rental terms.

Driver Responsibilities

The driver is responsible for taking proper care of the vehicle throughout the rental period and for regularly checking its general mechanical condition, including engine oil, coolant, tyres, and the vehicle’s safe operation.

Upon collection, the driver must inspect the vehicle both inside and out and report any existing damage, which will be recorded in the rental agreement.

Rental Payment

Upon collecting the vehicle, the driver is required to pay the rental fee, any additional charges specified in the rental agreement, as well as any extra charges that may arise upon the vehicle’s return.

Vehicle Return

The vehicle must be returned at the agreed time and location to a Company representative. In the event of a late return, the driver shall be responsible for any additional charges or compensation that may arise.

Fines & Traffic Violations

The driver is solely responsible for all traffic fines, parking violations, illegal parking charges, and any administrative penalties resulting from violations of the Greek Highway Code.

If a fine remains unpaid, the Company reserves the right to charge the amount of the fine together with a €15.00 administration fee.

Fuel Policy

The vehicle must be returned with the same fuel level as it had upon collection.

If the vehicle is returned with less fuel, the driver will be charged for the difference. No refund will be given if the vehicle is returned with more fuel than originally supplied.

Rental Extension

If the driver wishes to extend the rental period, they must contact the Company in advance. Any extension is subject to vehicle availability and payment of the applicable rental charges.

Accident or Damage

In the event of an accident or damage, the driver must:

• Immediately notify FrenSta Car Rental
• Notify the Traffic Police by calling 100
• Submit the official Traffic Accident Report within 24 hours
• Collect supporting evidence, such as photographs or videos

Failure to comply with the above will render all insurance coverage void, and the driver will be fully liable for compensating the Company.

Regardless of fault or insurance coverage, the driver will be charged a €20 accident administration fee.

Roadside Assistance

Roadside assistance is available within Athens, Attica, and mainland Greece, unless otherwise agreed in writing with the Company.

If the vehicle is located outside the agreed coverage area, the driver shall be responsible for returning the vehicle at their own expense.

Repairs

The driver, renter, or any third party is strictly prohibited from carrying out repairs to the vehicle. All repairs may only be performed by the Company or its authorised service partners.

Vehicle Cleanliness

The vehicle must be returned clean and ready for inspection.

Possible cleaning charges:

• €15.00 for cleaning and inspection
• €80.00 for tar removal
• €80.00 for interior deep cleaning
• €35.00 for cleaning a single seat, upholstery, or child seat

Pets

The transportation of animals and pets inside the vehicles is not permitted unless prior approval has been obtained from the Company.

Transport by Ferry

Transporting the vehicle by ferry is not permitted unless prior written approval has been granted by FrenSta Car Rental.

Driving Outside Greece

Taking or driving the vehicle outside the territory of Greece is strictly prohibited.

Replacement Vehicle

In the event that the rented vehicle becomes immobilised, the Company may provide a replacement vehicle within a reasonable period of time, not exceeding 24 hours, depending on vehicle availability and the location.

If the vehicle becomes immobilised due to the driver’s fault or negligence, additional charges may apply.

Personal Belongings

The Company accepts no responsibility for the loss of or damage to any personal belongings left inside the vehicle.

Cancellation of the Rental Agreement

The Company reserves the right to terminate the rental agreement without compensation or refund if misuse of the vehicle, breach of these Terms & Conditions, dangerous driving, or violations of the Greek Highway Code are identified.

Early Vehicle Return

In the event of an early vehicle return or early termination of the rental agreement, no refund will be issued.

Prohibited Uses

The vehicle must not be used:

• To transport loads exceeding the vehicle’s permitted capacity
• To transport hazardous, flammable, or illegal substances
• To carry more passengers than the maximum number permitted
• To transport passengers or goods for hire or reward
• In violation of the rental agreement, the Greek Highway Code, or Greek legislation
• For sub-rental or subleasing purposes
• For participation in races or motorsport events
• For towing other vehicles, trailers, or caravans
• By any driver not declared in the rental agreement
• On unpaved roads, unless the vehicle is a 4×4 model

Rental Benefits

The Rental Price Includes:

• Collision Damage Waiver (CDW) with excess
• Third-Party Liability Insurance (TPI)
• Glass Insurance (GI) with no excess
• Fire Insurance with excess
• Theft Protection (TP) with excess
• Wheel & Tyre Protection (WTP) with excess
• Up to 300km per day. (Additional kilometers are charged at €0.10 per km)
• 24/7 Roadside Assistance
• Free additional driver
• All taxes and VAT
• Free cancellation up to 24 hours before vehicle collection

Insurance Coverage

The rental includes C.D.W. – Collision Damage Waiver, providing collision damage coverage subject to an excess.

Under this insurance, in the event of an accident or damage, the liability of authorised drivers is limited to a maximum excess amount, depending on the vehicle category.

Indicative Excess Amounts

• €750 with VAT for Groups A, B, C & D
• €750 with VAT for Group E
• €750 with VAT for Group F
• €750 with VAT for Group G

The excess amount represents the maximum amount for which the renter is liable in the event of an accident or damage to the vehicle.

If the repair cost exceeds the applicable excess, the renter will only be charged up to the excess amount. If the repair cost is lower than the excess, the renter will only pay the actual repair cost, including VAT.

Depending on the selected insurance package, coverage may also include:

• Glass damage with no excess
• Fire Insurance with a €750 excess
• Theft Protection with a €1,000 excess
• Damage to tyres, wheels, or hubcaps with an excess of €90 per item
• Third-party and passenger bodily injury coverage

What Is Not Covered by Any Insurance

No insurance policy covers:

• Engine damage caused by using the wrong type of fuel
• Damage resulting from driver negligence
• Damage caused by driving on unsuitable roads
• Damage resulting from off-road driving, beaches, or dirt roads
• Damage to or loss of tyres, wheels, or hubcaps unless specifically covered
• Damage to the underside of the vehicle unless specifically covered
• Damage to or loss of the vehicle antenna
• Damage caused by reckless or intentional acts of the renter
• Burnt clutch
• Burnt tyres
• Engine damage
• Damage to the bonnet, boot lid, or roof caused by misuse or by people sitting or standing on the vehicle
• Damage that is not immediately reported to both the Company and the Police
• Loss of personal belongings
• Loss, damage, or theft of vehicle keys
• Theft of the vehicle when the renter is unable to return the original key
• Loss of or damage to child seats, the jack, warning triangle, spare wheel, the fuel cap, or any other vehicle accessories.